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[ Himachal Pradesh Helpline Tourism Policy ]


Terms, Conditions & Policy

“Himachal Helpline Tourism Private Limited” applies certain terms and conditions on the user to which they must obliged. Whether it is browsing, accessing, interacting or booking through our site, it implies to all type of users. Therefore the user must read the below section very carefully and agree to each and every Terms & condition without any objection.


General Provisions

Our knowledge based on either exploration or internet. In case our executives have not explored a certain area they will convey the information from the respective hotelier’s/airlines/transporter’s websites. In case these websites showcases the amenities which are not present during your visit we will not hold any responsibility for the same.

Company has a right to re-schedule the site seeing days subject to weather conditions & to ensure smooth execution of tours.

All services provided and assured by the Company are subject to full realization of payment prior to departure. If payment to the Company is made by cheque, the Package/ tour component will be delivered only after realization of cheque.

Few offers are available for a specific span of time and must be availed and booked within the stipulated time only.

We shall not be responsible if the airlines/hotels restrict to board the flight/provide check in due to document issues.

Every destination have different standards of services i.e. Hotel/Airlines/Aids, transport etc. facilities which may/may not match with your expectations. This creates a vulnerable situation for us to provide exemplary services to you.

We do not offer any type of insurance to the customers and nor to their belongings.

Any damage to the things/property done by the customers during the tour must be bear by them only.

After booking, confirmation letter/E-tickets will be issued to the customer. Customer must go through it carefully and in case of any error must interact with us immediately as the later on information will not be considered.

Abusive Language /Violent Behaviour of customer will not be tolerated and company will seize all the services immediately.
Extra Bed Means extra Mattress.
A .C will not work in hill stations.
The transportation cost is subject to change if there will be hike in the rates of Fuel.


Cancellation Policy

Company cancellation policy based on total package amount.
60 days prior to arrival 10% of the Tour / Package cost.
45 days prior to arrival 20% of the Tour / Package cost.
10 to 15 days prior to arrival 50% of the Tour / Package cost.
Above policy may vary during peak season and any changes will be communicated prior to confirmation.
45 days prior to arrival 20% of the Tour / Package cost.
No refund will be made for any unused accommodation, missed meals, transportation segments, sightseeing tours or any other service due to Bad weather, ill health, Strike, Road Blocks or any other factor beyond our Control. Such unused items are neither refundable nor exchangeable.


Preponed & Postponed Policy for Holiday Package

If any amendment within the tour is requested by the guest will be treated as fresh booking and additional cost will be charged other than earlier tour cost.
Advance can be utilized within 1 year from the date of advance payment.
If client wants to preponed or postpone the plan so the clients have to inform us before 30 days. In this scenario the cost may vary.


Amendments

The company do not accept amendment request to the hotel reservation if the check in is within 48 Hours.
If any amendment within the tour is requested by the guest will be treated as fresh booking and additional cost will be charged other than earlier tour cost.


Use of Site

The contents of the website are strictly prohibited for any modification, further selling, reframing to other sites/blogs or any other unauthorized use. By initiating /attempting to use the data without permission, you violate copyright laws, privacy and publicity laws, hallmark of company etc. As a consequence to this you have to face the jurisdiction scenario.


Reliabilty of Site

As the site is in under construction, all the information displayed on the site has been recently uploaded and might contain errors. They are subject to omission, correction and modification, hence it’s recommended for the user to contact us for the accurate information. If the user books the service without consulting us he/she shall be solely responsible for any inconvenience faced by him/her i.e. service issues, rejection, cost increment etc.


Confidentiality

Information concerning Himachal Helpline Tourism, or any of its subsidiaries, their employees, customers, agents, suppliers, franchisees, affiliates or others on whom data is collected, stored, or processed is the property of Himachal Helpline Tourism Pvt . Ltd. and is confidential except for the necessary disclosures required by law.


Privacy Policy

Himachal Helpline Tourism policy has adopted this privacy policy in order to ensure users of our commitment and dedication to privacy. The following privacy guidelines apply to the website "www.himchalhelplinetoursim.com" (Site). Himachal helpline Tourism respects your right to privacy. Himachal helpline Tourism invites you to visit our Site to search or browse the Site without revealing who you are or registering with us. However, if you choose to give Himachal helpline tourism personal information via the Internet, for example in response to the careers section, that Himachal helpline Tourism may need; it is our intent to let you know how Himachal helpline Tourism will use such information. Secondly, we use the contact information to send you updates on travel deals and Offers. We DO NOT sell or trade our mailing lists!The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Company. If the Client has booked any other services such as air / train tickets or any third party product, then the Company is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.



Car Policy

A booking voucher will be sent to the traveler over email when he completes an online car booking with himachalhelplinetourism

Producing the booking voucher provided earlier is mandatory to avail the car rental services by himachalhelplinetourism.If this is not done it entitles the driver to refuse service delivery without any liability on us to refund the booking amount.

When a customer produces the booking voucher provided to him it earlier, it implies that he have read and understood all terms and conditions mentioned herewith and agrees on all of them.

Duty slip has to be filled by the customer, if this has not been done by the customer no disputes will be entertained later. The start and end distance in Kms will be calculated from our garage. Driving speed of the vehicle as per the directions of the local transport authority only. Parking charges, toll charges, state taxes and entry fees etc. to be paid by the customer.

Unless specified otherwise, all meter readings/distances/timings will be calculated to and fro from our vendors garage.

Distances between two locations (points) be it an intercity distance or from vendors garage etc mentioned on the website are approximate. Actual distance may differ depending on the exact geographical location of the points under consideration.

Car air-conditioner will not work on hilly routes & also when the vehicle is not in motion. The customer is also not expected to request driver to make the air condition operational in the afore mentioned cases.

The voucher is mandatory to avail any applicable Discounts (or) in the case of a cashback. In case of a cash back, the amount will be credited to your credit card/debit card account from which the payment was made to himachalhelplinetourism in approximately 15 days from the pick up date.

Any form of Discounts are only applicable only on the basic fare and cannot be made available on extra charges like toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, driver allowance, parking, night charges, unless specified.

The vehicle booked will be subject to avalability. In a case where the car booked is not available on the day of travel the customer will be provided with an alternative equivalent vehicle in the similar segment as applicable.

It may happen that for some travel routes, the cab model which was reserved earlier by a customer online will not be able to actually run during travel due to the prevailing road conditions (OR) the probable danger of natural disasters. The reasons mentioned are beyond the control of himachalhelplinetourism. In such a case himachalhelplinetourism will provide an upgraded cab model which is typically used in that region at an additional charge. If the customer does not want himachalhelplinetourism to provide an upgraded car model a refund will be made.

Transfer and local car rental services are valid only within city limits.For the afore mentioned car rental services any request for out station travel beyond city limits will entitle the driver to deny services without any liability to refund the booking amount.

Customer can request for amendments to a booking made earlier by him only if the request is done 24 hours before the pick up Time. No changes will be done within 24 hours of the Time of pick up Time. In cases where amendments are requested on cab type, the cab type requested is subject to availability. In case of a no show where the customer has not informed himachalhelplinetourism on the changes on his schedule 24 hours before the pick up no refunds will be made.The amendments can be done by contacting the support team of himachalhelplinetourism at Toll Free No. 18001808082 Day Time + 91 - 92180 – 00770 , 24 Hours and mention the booking reference number .

Customer is liable to pay waiting charges in the case of delay (be it for any reason) exceeding more than 15 minutes from the scheduled pick up Time.

Customer is liable to pay for any additional distance traveled and also for additional hourly charges if applicable.Any unscheduled changes will attract additional charges as applicable.

All bookings under consideration are on a calendar day basis i.e from midnight 12:00 to midnight 12:00. As an example for a cab booked for 1st Jan where the pick up Time is 5:00 p.m, the booking will be valid till 1st Jan 11:59 p.m and not 2nd Jan 5:00 p.m.

Cabs that are booked for outstation (any or all of Oneway, round trip & multicity) cannot be used for local travel.As an example if a customer books a cab from Mumbai to Shirdi then to Pune and back to Mumbai for a period of 3 days in total & has a predefined Km limit of 750 Kms and he returns back to Mumbai on the second day & has a balance Km limit of 50 with one day remaining, inspite of this he is not entitled to consume this 50Kms for local travel in Mumbai (Source city), however the customer can travel from Mumbai to some other city outside city limits of Mumbai (say Thane) & consume the remaining 50 Kms or more than this by paying additional charges.

One way car rental services have all travel charges like toll, taxes etc applicable when the vehicle returns back to its original location (garage) after dropping the customer to his Destination. As as example if a customer avails one way car rental service from Pune to Mumbai, he will have to pay all charges applicable while the vehicle returns back from Mumbai to Pune. The total charges to be borne by the customer for this return trip will be slightly lower than the charges for the first trip i.e from Pune to Mumbai.

Amendment has to be made to the support team of himachalhelplinetourism at Toll Free No. 18001808082 Day Time + 91 - 92180 – 00770 , 24 Hours Whether or not to make an amendment as per the request of the customer solely rests with our support team. If the amendment request by the customer is approved our support team they will guide on the difference amount to be paid to the driver as to make the amendment a reality. This amount has to be paid immediately to the driver in cash after our team makes an amendment, failure to do so will not not make the requested amendment a reality.

The driver will wait for the customer on the travel date for not more than 60 minutes from his pick up Time in a case the customer does not inform the driver on the delay. After 60 minutes the booking will be considered as a case of no show and full booking amount will be forfeited.

For all travel types (one way, round trip & local) customer has to bear all extra charges like driver allowance, toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, parking charges, night charges and any other charges applicable as mentioned on the voucher.

For one way oustation trips the customer will pay for any additional charges in the case where the driver needs to cover additional distance (or) needs additional duration to complete his return journey (whichever of these two higher).

Transfers with unspecified distance coverage will only include one way transfer either from airport or railway station to a single location or vice versa. Pick ups or drops from multiple locations are not included in such bookings.

Cumulative amount of monetary Discount shown on our website is only for indicative purpose.The exact Discount amount or savings offered depends on the service type.

himachalhelplinetourism cannot be hold accountable for any delay or consequential loss caused to the customer due to traffic jam or reasons beyond reasonable control of the driver or lapses on the part of the driver.

himachalhelplinetourism cannot be hold accountable for any loss, damage, physical injury etc suffered by the customer while availing its services.

In case of any misconduct or misbehavior by the driver the customer should immediately report to the support team of himachalhelplinetourism at Toll Free No. 18001808082 Day Time + 91 - 92180 – 00770 , 24 Hours and share the experience while mentioning the booking reference number .

himachalhelplinetourism cannot be hold accountable for any loss, damage or delay suffered by the customer due to force majeure events.

In no event the entire liability of himachalhelplinetourism for any loss or damage arising due to cab services or in the case of a valid refund claim shall not exceed the booking amount paid by the customer.

In case of any dispute parties agree to the exclusive jurisdiction of courts of Aurangabad, Maharashtra.

In addition to all the above mentioned terms & conditions, user terms mentioned on the website apply.

In a scenario, where in a customer already has received the driver & cab details and the cab hired does not show up on the day of travel, it will be considered as the failure of the fleet partner of himachalhelplinetourism. himachalhelplinetourism being an on-line car aggregator will take all necessary efforts to provide the customer an alternative mode of transport immediately, in the shortest possible Time & if failing to do so will provide the customer a full refund, which will be processed in a maximum 7 days from the day the cab travel was scheduled to begin. himachalhelplinetourism is not liable to reimburse its customer for any expenses like Car stay charges, flight ticket charges or any other type of monetary expenses which the customer had to bear as a result of no show of the cab on the day of planned cab travel.

himachalhelplinetourism may use the mobile number & email ID shared while making an online booking/ registration with it (or) which is shared while filling its inquiry form for its promotional purposes. himachalhelplinetourism promises that the data will never be sold to any other business entity & will be solely used for its own promotional purposes.

It may happen that for some regions that the cab model which was reserved earlier by a customer online cannot be actually made available due to restrictions by local cab associations in that geography, which are beyond the control of himachalhelplinetourism. In such a case himachalhelplinetourism will make a full refund.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from Time to Time.


Cancellation Policy:


If a traveler cancels 24 hours prior the pick-up Time, 10% of the total trip cost will be deducted.
If a traveler cancels within 24 hours prior the pick-up Time, no refund.
The refunds will be made by online transfer to the customer’s bank account. No cash refund requests.
The amount will be refunded approximately within 7 business days.


Special Instructions:


Driver & car details - These details will be sent to the customer by himachalhelplinetourism approximately before an hour from the pick up Time by SMS and email.In some cases the driver or an associate of himachalhelplinetourism may also call in advance to reconfirm with the customer.

Non receipt of driver and car details - In such cases the customer needs to contact the support team at himachalhelplinetourism on Toll Free No. 18001808082 Day Time + 91 - 92180 – 00770, 24 Hours and mention the booking reference number .

Demand of money by the driver- The voucher provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicableparking charges etc which are not included in the booking amount have to be paid directly to the driver as mentioned below. In case of any dispute with the driver the customer should reach the support team of himachalhelplinetourism at Toll Free No. 18001808082 Day Time + 91 - 92180 – 00770 , 24 Hours and mention the booking reference number and mention the subject of dispute.

Payment of extra charges - Any extra charges applicable have to be paid to the directly in cash to the driver.

Refusal by the driver to deliver services - The customer to contact the support team at himachalhelplinetourism on Toll Free No. 18001808082 and mention the booking reference number .


Need Help ?

Useful Information


Call our customer services team on the number below to speak to one of our advisors who will help you with all of your holiday needs.

Toll Free :
18001808082

E-mail :
info@himachalhelplinetourism.com

About H.P.H.T.

We are a company of trusted, passionate travel specialist who create customized luxury journeys to inspiring destinations.
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Member of


Travel Agent Association
of Shimla ( TAAS )

Holiday

             Himachal Package
             Leh Ladakh Package
             Jammu & Kashmir Package


Member of


Travel Agent Association
of Bengal ( TAAB )

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Toll Free : 18001808082
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